Life Doesn’t Follow a Script. Why Should a Contact Center?
Delivering a great customer experience comes down to getting the basics right. […]
Delivering a great customer experience comes down to getting the basics right. […]
The single best piece of advice I’ve ever received, and the four C’s that shape how I interact with clients and prospects. […]
As the new year kicks off, check out ICMI’s new list of Top 50 Thought Leaders for 2017. […]
When it comes to hiring nearshore agents, Callzilla has enjoyed some great successes and some equally hideous experiences. […]
Here’s a concept I encountered in an ICMI chat session about integrating new members into a team: “Once everyone is on board, you want them singing from the same hymn sheet.” […]
We’re celebrating a milestone! We’ve earned ISO 9001:2008 certification for our quality management system. […]