What to look for in call center outsourcing companies
When considering call center outsourcing companies, there are several factors that should be considered in order to ensure you find a reliable, efficient and cost-effective outsourcing company. Here is what to look for: […]
Apparel Retailer Finds Perfect Fit with Callzilla’s E-Commerce Customer Care
An apparel retailer tapped us for extra help, including e-commerce customer care, during the holiday rush. In just 60 days, we outperformed their other center on QA scores and other [...]
I’m Listening
The single best piece of advice I’ve ever received, and the four C’s that shape how I interact with clients and prospects. […]
Creating Effective Customer Service Outsourcing Contracts
A good customer service outsourcing contract spells out what success looks like, but can also become more flexible as customer support needs change. […]
Call Center Success Stories: Helping a Lender Make Offers 30% Faster
Within 30 days of hiring Callzilla, a commercial lender saw big changes in its speed and accuracy. Here’s the story. […]
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