What is Outsource Customer Service?
Explore the growing trend of offshoring and learn why it's becoming a key strategy for contact centers worldwide, offering significant benefits such as cost efficiency, scalability, and access to a diverse talent pool. Offshore outsourcing is transforming how companies operate in the global market, where 93% of enterprises are changing their delivery strategy, with offshoring being the leading model. This practice, where a company hires service providers in another country to handle business processes such as contact centers, is gaining momentum. Why? According to a 2022 poll by HFS Research and NASSCOM, the shift toward [...]
Call Center Technology for Enhanced Customer Experiences
Proprietary call center technology plays a tremendous role in Callzilla’s ability to provide full-service outsourced contact center services to its customers. […]
Why Is Callzilla a Nearshore Contact Center?
Maintaining high quality takes investment no matter where a contact center operates. Callzilla’s main facility is a nearshore contact center in Bogota, Colombia. […]
Life Doesn’t Follow a Script. Why Should a Contact Center?
Delivering a great customer experience comes down to getting the basics right. […]
How Often Do Consumers Go Back After They Switch Companies?
About 7 in 10 say “never”. But there’s a bright spot: about 8 in 10 say that experiencing good live customer care probably would have changed their mind. […]
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