Which is the Best Call Center Certification to Outsource Your Company?
It is essential for companies to carefully research which certifications guarantee exceptional services and reliability of their outsourced call center. Let’s explore some of the best options in the market and find out what works better for our needs. In the current global market, outsourcing your company’s call center can be an intelligent move in improving your service delivery while optimizing costs. However, choosing the right business partner can be a tough decision that requires careful consideration. Certifications are a way to ensure that the outsourcing call center solutions company you are hiring adheres to [...]
10 Benefits of Live Chat Outsourcing
In recent years, live chat has become a very popular channel for seeking customer support. But adding a service like this to your business can be an expensive investment that [...]
Customer Experience4 Book Release
CX professionals share their thoughts on achieving impact & visibility through CX […]
Smart IVR Solution: ensure the correct connection for your customers
When talking about call center services, efficiency and cost savings are 2 factors that are usually included in this conversation. “How can we make this faster and cheaper?” is the [...]
Ensuring Customer Satisfaction: CSAT and Voice of Customer (VOC)
Find out why these 2 metrics are essential to understand your customers and improve your overall customer service experience Keeping track of customer feedback can be a difficult process. In [...]
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