Which is the Best Call Center Certification to Outsource Your Company?

It is essential for companies to carefully research which certifications guarantee exceptional services and reliability of their outsourced call center. Let’s explore some of the best options in the market and find out what works better for our needs.

In the current global market, outsourcing your company’s call center can be an intelligent move in improving your service delivery while optimizing costs. However, choosing the right business partner can be a tough decision that requires careful consideration. Certifications are a way to ensure that the outsourcing call center solutions company you are hiring adheres to different rigorous industry standards and maintains compliance with specific regulations. With many certifications available, how do you know which is the best for your needs? This article will mention some of the best and most prestigious call center certifications to help you understand what to look for when outsourcing your call center operations.

At Callzilla, we constantly strive to meet the highest industry standards, so you can rest assured that your operations are in good hands. That means we are certified in most of the standards and protocols discussed in this article, so you know what to expect from your next business partner.

Best Call Center Certification

Protecting Payment Data

When your business handles sensitive payment information regularly, you need to adhere to higher standards. In this particular field, the Payment Card Industry Data Security Standard (PCI DSS) assures you that all the credit card information you collect is safe and secure. By working with a certified partner, you can build more trust with your customers when they know their private sensitive information is safe.

Customer data is paramount, and we know that at Callzilla. That is why not only do we follow PCI DSS protocols, but we were verified recently on an even more advanced level of compliance after months of hard work from our IT and Ops teams in collaboration with a third-party assessor. This is a standard that every member of our team works to uphold.

Quality Management System: ISO 9001

One of the most well-known and widely recognized call center certifications is ISO 9001. ISO 9001 standards focus on quality management systems and observe that the call center has the necessary processes to meet customer expectations consistently. ISO 9001 certification comes with rigorous audits and the need for continuous improvements in the company’s practices, making it very prestigious for its quality and reliability.

As ISO 9001 certified, our call centers implement a systematic approach to quality management, setting clear objectives, defining processes, and measuring performance against those goals. This focus on continuous improvement builds a better culture within the organization and guarantees that Callzilla is always a step ahead of the curve.

Managing Patient Data Securely 

Health Insurance Portability and Accountability Act (HIPAA) is a non-negotiable certification your next business partner has to have. HIPAA sets the standard in the industry in protecting patient data and guaranteeing privacy. To add HIPAA to your call center certifications, you must be constantly trained to handle healthcare information securely while complying with all the regulatory requirements. Imagine a call center that mishandles sensitive patient information with potentially dire consequences. That is why HIPAA certification is something you cannot go without.

At Callzilla, we are also HIPAA certified, which means we adhere to the HIPAA privacy and security rules. The privacy rule safeguards protected health information with a list of standards that address the use and disclosure of sensitive health information. The HIPAA security rule protects health information in electronic form. We comply with the highest standards, ensuring confidentiality, integrity, and availability of all electronically protected health information, detecting and safeguarding against security threats, protecting against impermissible uses or disclosures, and certifying compliance by our workforce. That’s what makes the difference and why we are the best option for outsourcing call centers.

System and Organization Controls (SOC)

System and organization controls, or SOC for short, are a suite of service offerings connected to the controls of a service organization on a system level. SOC can help users assess the risk of an outsourced service. This call center certification follows a series of trust service criteria to evaluate and report on controls over information and systems within the company: security, availability, processing integrity, confidentiality, and privacy of all information and systems.

There are different levels and types of SOC certification. At Callzilla, we hold the SOC 2 Type II certification. Control factors were evaluated over at least 6 months so we can guarantee they are adequately designed and implemented. Still, it also attests to the operating effectiveness of those controls.

Knowing which certification means quality service is a key factor in ensuring reliability, security, and compliance when deciding which outsourcing call center company to partner with. They show a commitment to high standards and constant improvement, whether it is for data security, quality management, or regulatory compliance.

The next step on your journey is to contact us today to find out why we are certified in every critical aspect or process of our business delivery and how we can elevate your outsourcing customer service to another level. Partner with Callzilla today.