CX professionals share their thoughts on achieving impact & visibility through CX

Miramar, Florida: Callzilla is proud to announce the publication of Customer Experience4, with contribution from our President, Neal Topf. This milestone is a major accomplishment for Neal, but also Callzilla on our mission to enhance customer experience for all clients.

“I share my take on what I’ve learned podcasting about & interviewing #CX thought leaders over the past 2 years.,” says Neal. “Hope you agree that it’s a unique synthesis of hundreds of hours of reading and discussion with our guests.”

Additional contributors and thought leaders include:

Naeem Arif, CCXP, MBA, Agile 

Andrew Priestley
James Dodkins
Gregorio Uglioni, CCXP
Deirdre Martin Stine Ringvig Marsal Gabriela Ciupitu, CCXP, Carolene Méli, Ruth CrowleyMarc Karschies (CCXP/CXPA RTP)Kristin HaynesFernando Dantas S. Jr (CCXP, CPXP)Ali Malik, CCXP, Thirza Schaap, Faran Niaz, Bob Azman, MBAPeter Verheijde

“It’s a privilege to share the honor of contributing together with these authors and creative thinkers”. – Neal.

To purchase your copy of Customer Experience4 (for less than a cup of coffee), click here.

About Callzilla: Miami-based Callzilla is a full-service outsourced contact center and BPO serving US and European enterprises. Clients hire us to handle their inbound customer communications, to manage back office processes, to conduct outreach and/or to implement automation strategies.


About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.