Answering the Top 5 Questions Googled About Customer Experience
The road map to enhancing your customer experience lies in the root of your customer’s wants and needs. The best way to identify that (or arguably, the only way) is getting into your customer’s perspective. By understanding their needs, preferences, and pain points, you can create a more personalized, engaging, and memorable experience that will keep them coming back for more. The same goes for our clients, the businesses and brands that partner with us to manage their customer experience. So, in this blog we’re answering the top 5 questions that people Google about customer [...]
Lessons Learned in Hiring Nearshore Contact Center Agents
A highly skilled agent with a rotten personality can do more harm than good. Here’s how we identify the best nearshore agent candidates. […]
Becoming the Best in Nearshore Customer Care, One Painstaking Hire at a Time
When it comes to hiring nearshore agents, Callzilla has enjoyed some great successes and some equally hideous experiences. […]
4 Hacks to Better Manage Your High Quality Contact Center
A customer’s experience can only be as good as the agent’s training, coaching and style of interaction. […]
How General Motors Built a Great Social Media Program
This month I had a rare opportunity to see General Motors’ customer care operation in Detroit. GM has won awards for customer care (I saw them hanging on the wall) [...]
Join 3K+ global CX leaders using our biweekly deep dives to elevate customer experience practices across their teams.
