How Healthcare Call Centers Can Reduce Costs?
A seamless medical appointment scheduling experience is pivotal for both the functioning and reputation of any medical institution. Find out why it not only influences service quality but also affects the costs hospitals must bear. Have you ever faced the frustration of trying to schedule a doctor’s appointment, only to encounter long wait times or delays? In the healthcare industry, these challenges are all too common. […]
Speech analytics call center
Speech Analytics is the future of quality monitoring for Call Centers, and Callzilla is jumping right in! We have partnered with Observe.AI to automate tedious quality assurance tasks and receive [...]
How Does Contact Center Outsourcing Help a Business?
Contact center outsourcing allows business to focus on their core competencies and effectively manage human resource and IT cost centers to enable enhanced and sustainable business growth.Businesses aren’t experts at [...]
4 Ways Call Center Outsourcing will help your company deliver superior customer service
Should my company have its own call center or should it outsource it? When setting up a call center, companies face numerous challenges like rising costs for wages, costs related [...]
Social Awareness
A lot of people in our field are repeating the same social media content. That’s OK. The problem is the people who aren’t. […]
Join 3K+ global CX leaders using our biweekly deep dives to elevate customer experience practices across their teams.
