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Inside the Quality-First Contact Center

Contact Center Certifications: PCI, Soc 2 Type II, CCPA, and HIPAA

 

Callzilla recently renewed our certifications for the year, which is an accomplishment to brag about! PCI, Soc 2 Type II, CCPA, and HIPAA certifications… check, check, check, and check. We’d love to celebrate with you, but you may be thinking… that’s great, but what does that mean??

CALLZILLA HONORED AS BRONZE STEVIE® AWARD WINNER IN 2022 AMERICAN BUSINESS AWARDS®

 

Stevie winners will be presented their awards on June 11 in New York

MIRAMAR, FL – April 28, 2022 – Callzilla was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in The 20th Annual American Business Awards® today.

Topics: Industry News

Customer Experience World Games 2022

 

What started as a response to the uncertainty of 2020, the Customer Experience World Games is set to continue its third year because of the value it brings to organizations in need. Created by CX Specialist, Christopher Brooks, this event brings CXers together from all industries and experience levels to make a difference in the global community. In its first two years, the CX World Games had a meaningful impact on charities, social causes, and independent retailers. In an interview with Brooks, he revealed that the 2022 games will have a similar focus, mostly including charities.

The Different Types of Outsourcing: Which is the Best Fit for Your Business?

 

Running a business is no easy task; it requires knowledge in multiple fields, infrastructure to run various processes, and money to supply both. Luckily businesses—especially small and medium ones—can access these services through outsourcing. In this post, we will guide you through the different types of outsourcing you can find in the market and how they may benefit your business functions, so follow along.

Topics: Contact Center Outsourcing Call center outsourcing Nearshore outsourcing

Automated Services: ChatBot, IVR, Voice Broadcast Messaging, and More

One of the best ways for companies to improve their customer service operations is automated services; These tools are all about cost savings without losing service quality. Here at Callzilla, we want you to know about some of the automated tools you can add to your customer care department. Follow along and find what suits your company the most.

Topics: Customer Service Automation

#CXBusinessBlast: Victoria's Secret

We are starting a new series where we highlight companies who are doing #CustomerExperience right! Callzilla is not affiliated with these brands, but they caught our attention with the way they treat their customers. Join us in a fun analysis of the full customer experience, and nominate your company for the next business blast by emailing marketing@callzilla.cx

Topics: Success Stories Customer Service Automation Call Center Technology Customer Service Insights

Automated Lead Generation: How It Works and the Best Tools For the Job

Generating leads for your company is one of the most important parts of keeping your sales funnel running; your product or service might be the best in the market, but if you don’t have a well-thought out lead generation process, it will hardly reach the interested customers. Last year, we talked a little about what lead acquisition was and how it has improved the way we catch our customer’s attention.

If you already know the basics of how lead generation works, then you may be thinking that the amount of work it requires to create a single lead is too much. Worry not, we have designed this post just for you.

Topics: Call center outsourcing

Automated Answering Service, better known as Interactive Voice Response

When managing a call center, efficiency is key. One of the tools that contributes most to this is Interactive Voice Response technology, better known as IVR. This simple but effective tool helps business phone systems manage customer calls in an easier way than using only live agents. Read on to find out why IVR is an automated service you must have in your call center.

10 Benefits of Live Chat Outsourcing

In recent years, live chat has become a very popular channel for seeking customer support. But adding a service like this to your business can be an expensive investment that not all companies can afford. Here at Callzilla, we want you to know that not all is lost and that settling for inefficient channels is in the past. Here are 10 benefits you will get if you choose to outsource your live chat operations.

Topics: Call center outsourcing

Callzilla Wins Silver Stevie® Award for Sales & Customer Service

Miramar, Florida – March 1, 2022 – Callzilla was presented with a Silver Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 16th annual Stevie Awards for Sales & Customer Service last night.