We work with you to define and implement your specific procedures. We leverage state-of-the-art technology that will monitor the call between your staff and our agent and ensure we are following your instructional guidelines. Every single interaction with your employees and customers is monitored and scored for quality assurance. You have the ability to see these scores on a dashboard as well.
Yes, we are always available including holidays.
Yes, we do this 24 hours a day every day of the year. We work with you to define the guidelines, rules, and escalations that you know best to serve your customers and employees.
We take calls from your customers 24×365. These can be any types of calls: questions, problems, complaints, praises, etc. We can either open a ticket or escalate it immediately depending on how you want it handled. We act as first-tier support for your retail store operations, taking all types of calls ranging from needing a repair dispatch, problems with a point of sale and even spot training for new customer service reps who are stuck. You provide the guidelines and instruction, and we will take it from there. We take calls for your loyalty program. [...]
