1. We take calls from your customers 24×365. These can be any types of calls: questions, problems, complaints, praises, etc. We can either open a ticket or escalate it immediately depending on how you want it handled.
  2. We act as first-tier support for your retail store operations, taking all types of calls ranging from needing a repair dispatch, problems with a point of sale and even spot training for new customer service reps who are stuck. You provide the guidelines and instruction, and we will take it from there.
  3. We take calls for your loyalty program. Depending on how you want it handled, we can either make it right over the phone or open a ticket and route to your team (or your loyalty provider’s team).
  4. We act as first-tier support for your internal departments like HR and benefits. We can handle the flood of calls during peak times of the year (like open enrollment) and answer the typical questions that bog down your departments. Anything outside our scope, we can open a ticket and route to the appropriate team. We will ensure no matter what time of day or day of week, your employees and customers will always have a live person to speak with to ensure greatest level of service.