5 benefits of Offshoring your Contact Center
Explore the growing trend of offshoring and learn why it’s becoming a key strategy for contact centers worldwide, offering significant benefits such as cost efficiency, scalability, and access to a diverse talent pool. Offshore outsourcing is transforming how companies operate in the global market, where 93% of enterprises are changing their delivery strategy, with offshoring being the leading model. This practice, where a company hires service providers in another country to handle business processes such as contact centers, is gaining momentum. […]
The Impact of Customer Reviews
Answer: about half of adults under 50, according to Pew Research’s “Online Shopping & E-Commerce” report released earlier this year. […]
Outsourced Contact Center Trends Not Happening #3: AI and AR in Agent Training
Why isn’t artificial intelligence and augmented reality used in training and retaining contact center agents? Third in a series about call center trends that aren’t happening and should. […]
Wireless Giant Upgrades Inbound Call Centers to Stem Churn
A leading U.S. wireless carrier had been using outsourced contact centers in the Philippines, India, Palestine, and Ohio to serve a segment of its market. Compared to the company’s benchmarks, [...]
This Technique Helped Increase Average Order Value 2x in Months
How nearshore Callzilla outperformed 3 U.S. contact centers. […]
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