How to Outsourcing Customer Service in a Company
Discover how outsourcing customer service can transform your company. Learn the keys to assessing your needs, choosing the right partner, and ensuring successful implementation and continuous improvement. […]
The Contact Center Must Evolve: 5 Trends to Watch
“Constant evolution is essential in the contact center industry.” Our recent article, posted on ICMI.com, authored by Callzilla President and CEO Neal Topf, features 5 notable trends to watch to stay [...]
Customer Contact Week 2018 Key Insights
We had the privilege of attending the 19th annual Customer Contact Week in Las Vegas. This gathering is one of the largest customer contact events in the US – and [...]
Tips for Training Outsourced Agents
“Training agents is mission critical in the customer service industry, whether your agents are in-house, offshore, onshore, nearshore, or outsourced.” Our recent article, posted on ICMI.com, features four important tips [...]
Why Live Chat is the Channel That’s Changing the Customer Care Game
Callzilla recently implemented live chat customer service capabilities for a client. This client, a subscription-based live television streaming service, initially only offered email as a means of customer service. Reflecting [...]
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