Nearshore vs Offshore: Understanding the Difference
Nearshore and offshore outsourcing are two widely used approaches, each with its own advantages and challenges. It’s vital for businesses to grasp these differences to make smart outsourcing choices. […]
Why Omnichannel Call Centers are a Scalable Solution
We are living in a world where optimizations and fast response times are expected, so it’s important to make sure that your customer service strategy holds up to your competition’s. [...]
4 Things to Consider When Staffing for Peak Season
The holidays are just around the corner, is your contact center ready? […]
3 Metrics Essential to Improving your Contact Center Quality Score
If you outsource your customer service to a contact center and are not happy with the results, you are likely wondering what data points you should be looking for. The [...]
The Best Advice for Contact Centers in 2018: The Experts Weigh In
The overwhelming sound of the outside world can often get in the way of the most important voices to listen to. In a recent article on fonolo.com, Callzilla President and [...]
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