Call Center Offshoring: the future of customer service
The landscape of customer service is evolving, and call center offshoring is leading the charge in this new era. Discover how embracing this trend can not only save costs but also elevate your customer interactions to new heights, ensuring your business remains competitive in a global market. As businesses continue to change and adapt, so do their customer service needs. Offshoring call centers has become a key strategy for companies aiming to optimize their operations and deliver superior customer experiences. According to a 2022 HFS research in partnership with NASSCOM, of the 93% of enterprises [...]
Nearshoring: What Does It Mean? 10 Examples | Callzilla
As you already know, a nearshore company provides certain services that companies need and wish not to break the bank for, but there are numerous perks of working with this [...]
Nearshore Call Centers: The Do’s and Dont’s of Outsourcing
When thinking of call center solutions for your company, outsourcing may come to mind. It’s one of the most cost-effective options in the market, and there are a wide range [...]
Managing a Social Media Crisis
We’re all aware that not everything in business runs smoothly 100% of the time, no matter how prepared or organized a company is. Mistakes happen and with the new world [...]
Nearshore Outsourcing: What Sets Bogotá Apart from Other Locations
Now that the industry is seeing a stronger preference from clients for Nearshore location solutions it is important to understand why, and what is next. While the rate of outsourcing [...]
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