What is Nearshoring and What is it Used For?
Meet your new strategic outsourcing approach that balances cost efficiency with close proximity to harness a wealth of advantages. Learn how it enhances communication, cultural compatibility, and access to skilled talent. Explore the benefits and challenges of nearshoring and discover how companies like Callzilla are leading the way in optimizing operations. […]
6 Things to Consider When Choosing a Nearshore Call Center Location
You’ve decided to consider locations for your nearshore contact center, but where do you start your research? Reasons for outsourcing customer care may seem obvious, but companies that rely on [...]
5 Omnichannel Metrics to Add to Your Dashboard
For those looking to get a handle on how their customer experience is being qualified, we need to get rid of the kitchen sink mentality-don’t throw in every metric. What [...]
Electronic Retailing Association’s D2C Recap
Substance. Not something Las Vegas is always known for. Glitz, glamour, show-time, the lights, the parties. You know the rest. I’m happy to report, however, that the ERA D2C event [...]
Top 5 Reasons to Outsource your Customer Service
For those who have considered a contact center for outsourcing their business’ customer service, there is always hesitancy, especially regarding the quality of the calls, and how their customers would [...]
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