Call Center for the healthcare sector: benefits and implementation
Patient care is fundamental in crafting an experience that guides individuals on the path to health. Explore the benefits of achieving proper care and how to accomplish it. Patient experience is becoming an increasingly central element in managing healthcare services. Traditionally, hospitals have focused on the objective quality of medical treatments, meaning the technical quality of the service. […]
Working from Home with Vanessa Trujillo
Reflecting on 2020, no one expected this past year would change so many things in our lives! That’s what we first agreed on when I sat down to talk with [...]
4 Things Your Call Center Outsourcing Should Do
A call center and contact center should communicate with customers pre-transaction, during transaction, and post-transaction, to answer questions and resolve problems. Call Center outsourcing services should alleviate headaches, remove operational [...]
Location Is Everything in Call Center Outsourcing
Top Call Center Outsourcing Companies understand that the location of their sites is critical. The ability to attract and hire experienced talent for front line as well as lower, mid [...]
What is the Correct Way to Outsource Customer Service?
Customer Service outsourcing is both an art and a science. Outsourcing customer service does not alleviate all problems and can easily create additional problems if not planned correctly. This post [...]
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