HAPPY NEW YEAR! From reflections on visiting with GM's #custserve team, to encounters with Geico, team member profiles, and responding to a New York Times article, 10 posts stand out as our most-shared. In case you missed any, here's a quick list.
Callzilla's Best of 2016
- SAYING YES: How General Motors Built a Great Social Media Program
- WRESTLING A GECKO: Encounters with Insurance Industry Customer Service
- HUSTLE: Customer Service Shortcuts Get Companies Stuck in Ugly Places
- WHO'S WHO: Callzilla Contact Center Manager Natalia Diaz
- WHO'S WHO: Quality Assurance & Training Manager Liliana Ramirez
- CASE STUDY: Better Care for Customers of Leading Skin Care Client
- SPLISH SPLASH: ISO Quality Framework Guides Our Growth
- ARISE & SING: Quality and Consistency in the Contact Center
- RULES OF THE GAME: Gamification at GM, Chrysler, Kellogg, Dominos, VW, Flagstar
- ON CLOUD NINE: Contact Center Employee Engagement Buzz at SOCAP & ICMI
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