At Callzilla, we like your dreams, talents, passions… and stories! Meet Zabrina Rivas Piñero, an Operations Manager who has been with Callzilla for over 6 years. We value Zabrina’s hard work and positive attitude on the contact center floor, but she also has a unique hobby to share! She turned her creative outlet into a small business using the skills she learned as a Callzilla leader. How cool is that? […]
At Callzilla, we like your dreams, talents, passions… and stories! “We are all customers somewhere.” In this captivating video interview, we sit down with Agent, Sivu Bolton, who offers unique insights into the vibrant culture, life, and aspirations of the people living in South Africa. The interview delves into the importance of customer experience in South Africa’s thriving outsourcing industry, revealing how the nation’s cultural strengths contribute to exceptional service delivery. Don’t miss this fascinating conversation that provides a genuine look at South Africa through the eyes of a local expert. […]
Amid our growth this spring, one of the things I’ve most enjoyed is an opportunity I had to fill in for my general manager recently. Here’s why. […]
Are you ready to expand your team and explore new talent pools? You’ll find a unique opportunity in the contact center industry of South Africa. Let’s explore just a few reasons why you should consider Callzilla’s talent in South Africa for your offshore hiring needs. […]
What makes Callzilla special is the people who work here, so we wanted to pull back the curtains and give you a closer look at our hard working, talented staff. We’re starting a new segment in our monthly newsletter, which will be lead by Alex Cubas. Alex is a Trilingual Agent on the Consumer Advocacy team for one of our brands, but he’s also a talented writer! He will be introducing you to his peers and different members of Callzilla’s staff in his interview segments for our newsletter. First, we need to introduce you to [...]
With 2020 playing out as it has, it was more important than ever to celebrate our hard working team members during Customer Service week. Customer Service Week is an annual reminder of how vital excellent customer service is to an organization’s success, especially this year with our front line agents facing so many challenges. Here at Callzilla, we’re happy to share how we celebrated our team last week, both on site and virtually. […]
Callzilla is proud to welcome a new member to our family! We’re very happy to have Ramiro Penaloza as our new Senior Director of Operations. Ramiro is a family man that comes to us with years of experience in managing multicultural teams. His client-focused approach to operations management will ensure our performance efforts continue on track; honing in on small details while always keeping the bigger picture in mind. […]
Continuing with a closer look of our talented and hard-working staff, it is our great pleasure to introduce to you our new Client Success Coordinator, Rodrigo Sequeda. […]
For Callzilla, Client Success is at the heart of our business. Our company culture revolves around the satisfaction of our customers and the success of our client partnerships. I had the opportunity to sit down with our Client Success Team and talk about their role in our growing business. What you’ll find in this article: What is Client Success? Our Approach to Client Success The 10 Commandments Goals for 2021 […]
The Sylvia Caballero Award was created in honor of our late Client Success Manager. Sylvia was with Callzilla for many years, helping to grow our business from an up and coming vendor, to the well-rounded business partner and service provider that we are today. […]
