Why Is Callzilla a Nearshore Contact Center?
Maintaining high quality takes investment no matter where a contact center operates. Callzilla’s main facility is a nearshore contact center in Bogota, Colombia. […]
The Best Advice for Contact Centers in 2018: The Experts Weigh In
The overwhelming sound of the outside world can often get in the way of the most important voices to listen to. In a recent article on fonolo.com, Callzilla President and CEO Neal Topf was featured as part of a list of Contact Center industry experts. Tune into see Neal’s 3 featured tips for enhancing customer experience in 2018. […]
The Contact Center Must Evolve: 5 Trends to Watch
“Constant evolution is essential in the contact center industry.” Our recent article, posted on ICMI.com, authored by Callzilla President and CEO Neal Topf, features 5 notable trends to watch to stay ahead of the curve as contact centers continually grow and evolve. […]
5 Omnichannel Metrics to Add to Your Dashboard
For those looking to get a handle on how their customer experience is being qualified, we need to get rid of the kitchen sink mentality-don’t throw in every metric. What matters is that your customers are happy, regardless of what contact channel they’ve chosen to use. Below are four metrics to add to our dashboards to measure against that goal. […]
Electronic Retailing Association’s D2C Recap
Substance. Not something Las Vegas is always known for. Glitz, glamour, show-time, the lights, the parties. You know the rest. I’m happy to report, however, that the ERA D2C event in Vegas last week was full of very shareable moments and concrete key takeaways. […]
Life Doesn’t Follow a Script. Why Should a Contact Center?
Delivering a great customer experience comes down to getting the basics right. […]
The Impact of Customer Reviews
Answer: about half of adults under 50, according to Pew Research’s “Online Shopping & E-Commerce” report released earlier this year. […]
This Technique Helped Increase Average Order Value 2x in Months
How nearshore Callzilla outperformed 3 U.S. contact centers. […]
Call Center Trends Not Happening #2: Mobile-Friendly Multi-Channel
Why isn’t multi-channel customer care friendlier to mobile phone users? Second in a series about call center trends that aren’t happening and should. (Links to other posts in this series at the bottom.) […]
I’m Listening
The single best piece of advice I’ve ever received, and the four C’s that shape how I interact with clients and prospects. […]