Treating Your Customers Like Our Own.
We go beyond standard support to create meaningful, lasting connections for your brand.
ICMS´s Top 25.
Exciting news! Neal Topf, President of Callzilla, has been honored as one of ICMI’s Top 25 Thought Leaders of 2025! This award recognizes his outstanding contributions to the CX industry through thought leadership, knowledge sharing, and driving meaningful change. Join us in celebrating this incredible achievement! #Leadership #CX #ICMITop25
Best Solutions
Unlock a Better Customer Experience
Placing employees, clients and customers at the center of our operations.
Florida-based Callzilla is a full-service outsourced contact center and BPO serving US and European enterprises.
Clients hire us to handle their inbound customer communications, manage back office processes, and/or conduct outreach.
Callzilla surpasses
onshore, nearshore and offshore providers on Customer Satisfaction (CSat) and First Call Resolution. Why? One reason is that every representative and supervisor here has incentives and support to achieve specific Customer Satisfaction and First Call Resolution scores — and wins recognition when they do. So while most other contact centers churn through agents, we are the opposite.
Those on the front lines interacting with your end customers are mature, skilled and motivated. We use a 9-step hiring process, 3-week initial immersion, client-specific training, and 1:1 coaching to ensure consistently exceptional interactions with your customers.
Certifications and Memberships
Our Mission
Callzilla delivers Customer Experience Magic, focusing on resolution, satisfaction, and putting people first.
Our Vision
To create a future where technology and human experience seamlessly blend, offering innovative solutions to solve our Clients’ challenges, while being a great place to work.
Empowering Success
Our Corporate Values
DARE AND DREAM: Look at new ways of doing things. Do and try things out of the ordinary, even if a little bit scary. No limits. Go beyond the obvious and be visionary. Be bold. Make brave career choices. Have courageous conversations. Challenge the status quo and push beyond the impossible. Set new standards. Move with courage and speed.
CONTINUOS IMPROVEMENT: An ongoing effort to improve products, services, and processes. This includes efforts that work toward “incremental” improvement over time and “breakthrough” improvement all at once.
EXECUTION: We follow through on our promises in an organized and timely manner. We do what we’re asked to do, and we do what we say we’ll do.
TRUST: Creating authentic connections with clients, customers, and employees.
PLATINUM RULE: At Callzilla, we embrace the Platinum Rule as a core value, treating others the way they want to be treated. This goes beyond empathy; it means actively listening, adapting, and personalizing our interactions based on each person’s preferences, needs, and communication style. Whether it’s with clients, customers, or teammates, we strive to create meaningful connections rooted in respect, understanding, and emotional intelligence. This mindset is at the heart of our service culture and defines how we deliver exceptional experiences every day.
Leadership Team
Our diverse leadership team combines experience and vision to steer our company toward excellence, fostering growth and innovation at every turn.
Things To Know
More Facts About Callzilla
Real-Life Results
