Job Title:
People Success Director
Job Description:
The People Success Director is a key leader in Callzilla, which is uniquely focused on creating an environment that is not only employee-centric but also client-centric and customer-centric. Our company recognizes the interconnectedness of a positive workplace culture, client satisfaction, and exceptional customer service. The PS Director is instrumental in shaping and implementing strategies that align with these three core pillars, ensuring a harmonious balance that contributes to the overall success of the organization.
Key Responsibilities:
- Strategic PS Planning
- Talent Acquisition and Management
- Employee Relations
- Benefits and Compensation
- Legal Compliance
- Learning
Requirements:
- Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).
- Minimum of 5 years of executive HR experience in the BPO sector
- Deep knowledge of BPO operations and specific challenges
- Strong knowledge of employment laws and regulations.
- Excellent communication, interpersonal, and negotiation skills.
- Demonstrated ability to lead and develop a high-performing HR team.
- Strategic thinker with the ability to align HR initiatives with organizational goals.
