All you have to know about Customer Experience
Outsourcing might be a difficult choice when you have never left your operation in someone else’s hands. We know this may seem like a risk, so here at Callzilla we have compiled a list with 30 ways your business can benefit from a nearshore outsourcing company like us. […]
Finding the best nearshore outsourcing partner might seem like a tall task when the market is so vast. It’s not as easy as just googling the term and choosing the first option on the list. Nobody trains you on what to look for, or what might suit your company the most. But here at Callzilla, we’ve got your back! We’ve compiled a list of tips you should take into account when choosing a nearshore partner. […]
As the channels that our customers use to communicate with us change, we need to adapt our communication methods. Phone calls and email support will continue to exist, but in the spirit of improving the customer’s experience overall, we can do better. SMS, or text messaging services, are becoming a popular way to meet our customers where they are… their phones! Here are a few ways to implement the SMS channel in your business, in a way that’s both efficient for the customer and cost effective for your business: […]
There are plenty of advantages to outsourcing with a nearshore provider, and we cover a lot of them in our Nearshore Outsourcing Guide. Once you’ve made the decision to go with a nearshore partner, the next step is to find the partner that’s right for you. Here, we’ll discuss how to find a nearshore partner that fits your company culture, and how to maintain that alignment throughout your partnership. […]
This is the year of automation, and with that everyone is talking about Artificial Intelligence (AI). But what does that mean? […]
In our Nearshore Outsourcing Guide, we cover the many benefits to partnering with a nearshore contact center. One of the main benefits as compared to offshore options is the location, which makes it easy to travel and visit your vendor when needed. But what does this look like in a time of minimal travel and a new work-from-home culture? […]
When looking for an option to manage your IT services without raising operating costs, outsourced IT support is the way to go. It provides your company with the necessary infrastructure and personnel to manage your business day to day operations, from cloud management to cybersecurity and cyberattack prevention. Here at Callzilla we want you to know all about outsourcing IT support services and how it is essential to have a company running smoothly. […]
Nowadays the process of selling a product goes way beyond just offering the product; it starts with interesting your potential clients with whatever you’re offering, getting to know them, identify their needs, and do as much as possible for them to fall in love with the product and end up buying it. But how exactly do we go from the annoying phone survey on a Saturday morning to a customer willing to invest in your company? This is where lead generation and lead acquisition come into play. On this new post we want to give [...]
Speech analytics technologies are the must-have tool of today in the call center environment. Analytics enable us to have a clear idea of how customer interactions are handled, gives us info on agent performance, and automates QA processes that used to be time-consuming and took an large amount of workforce to fulfill. At Callzilla we want you to know some of the perks that using speech analytics solutions brings to your business, so follow along! […]
In recent years, live chat has become a very popular channel for seeking customer support. But adding a service like this to your business can be an expensive investment that not all companies can afford. Here at Callzilla, we want you to know that not all is lost and that settling for inefficient channels is in the past. Here are 10 benefits you will get if you choose to outsource your live chat operations. […]
