Recent and upcoming gatherings where you can find our executives. Attending one of the summer or fall events mentioned here? Please get in touch.


This fall we aim to attend the 13th Annual Customer Contact West gathering in Los Angeles, that’s organized by Frost & Sullivan. Callzilla’s focus there: the link between quality management, top talent, and customer experiences in contact centers. The event provides “ideas, inspiration, and connections for customer service and customer contact executives.” More info at our Events page.

This summer we’ll be at Prepaid Expo 2017 in Vegas. The organizers stress that “the consumer expects convergence. [It] is the key to customer retention in the 21st century.” Callzilla’s focus at Prepaid Expo: After Omnichannel: Is Convergence Happening? Find a link to their site and twitter handle at the Events page.

Next week is ICMI’s 2017 Contact Center Expo in Orlando. As ICMI says, this is “the highest rated and most trusted contact center event”. More info at their website or @CallCenterICMI #CCexpo. Callzilla is excited to be a Finalist for Best Outsourcing Provider at the 2017 ICMI Contact Center Awards. Hope to see you there!

This spring we attended the National Hardware Show 2017 in Vegas and Response Expo 2017 in San Diego. Unfortunately, we could not make our planned trip to SOCAP’s Symposium — we go each year for the “targeted workshops that enhance the skill sets of customer care professionals.” But at International Home and Housewares in Chicago, we discussed direct response marketing and customer care at the “world’s premier housewares fair”.

In March, Neal led tours of Callzilla’s contact center. During tours visitors meet staff and learn about the Callzilla Quality System™, Callzilla Talent System™, and Callzilla Technology System™. (Interested in a tour? Get in touch here.)

In February we attended the 2017 IT Expo by TMC Net in Fort Lauderdale. TMC Net describes the event as “the leading communications and business transformation event where influential buyers gather to make their purchase decisions”. The same month, we discussed rapid scaling of customer care and sales at high growth businesses, at Miami’s Small Business Expo.

In addition to learning and contributing in person at a dozen events this year, Callzilla participates in online discussions, interviews, and chats. Check out #ICMIchat, for example, which takes place on Twitter each week. This popular forum attracts leading minds in customer experience and contact center operations for a live hour of conversation.

About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.