Callzilla recently celebrated the memory of Sylvia Caballero, our beloved Client Services Manager who passed away tragically one year ago, on April 16th, 2017. To commemorate Sylvia’s hard work and long term commitment to Callzilla, we created the Sylvia Caballero Service Award to be given annually to an employee that demonstrates adherence to our company mission and vision of support of clients and commitment to experience. […]
You’ve decided to consider locations for your nearshore contact center, but where do you start your research? Reasons for outsourcing customer care may seem obvious, but companies that rely on outsourced help for inbound and outbound call center services must look deeper than just cost-benefits. We’ve put together 6 questions you’ll want to research to find the perfect location. […]
For those looking to get a handle on how their customer experience is being qualified, we need to get rid of the kitchen sink mentality-don’t throw in every metric. What matters is that your customers are happy, regardless of what contact channel they’ve chosen to use. Below are four metrics to add to our dashboards to measure against that goal. […]
The front office and back office in the contact center world are a lot like the concept of yin and yang. Described as seemingly opposite or contrary forces, they may be complementary, interconnected, interdependent, and give rise to each other as they relate to one another. […]
Callzilla is always on the move… […]
Substance. Not something Las Vegas is always known for. Glitz, glamour, show-time, the lights, the parties. You know the rest. I’m happy to report, however, that the ERA D2C event in Vegas last week was full of very shareable moments and concrete key takeaways. […]
For those who have considered a contact center for outsourcing their business’ customer service, there is always hesitancy, especially regarding the quality of the calls, and how their customers would be serviced. After all, turning over a crucial piece of business functionality can have an effect on your customer satisfaction, and be the deciding factor in whether or not customers continue utilize your products and services. […]
Proprietary call center technology plays a tremendous role in Callzilla’s ability to provide full-service outsourced contact center services to its customers. […]
Maintaining high quality takes investment no matter where a contact center operates. Callzilla’s main facility is a nearshore contact center in Bogota, Colombia. […]
Delivering a great customer experience comes down to getting the basics right. […]
