Running a business is no easy task; it requires knowledge in multiple fields, infrastructure to run various processes, and money to supply both. Luckily businesses—especially small and medium ones—can access these services through outsourcing. In this post, we will guide you through the different types of outsourcing you can find in the market and how they may benefit your business functions, so follow along. […]
One of the best ways for companies to improve their customer service operations is automated services; These tools are all about cost savings without losing service quality. Here at Callzilla, we want you to know about some of the automated tools you can add to your customer care department. Follow along and find what suits your company the most. […]
We are starting a new series where we highlight companies who are doing #CustomerExperience right! Callzilla is not affiliated with these brands, but they caught our attention with the way they treat their customers. Join us in a fun analysis of the full customer experience, and nominate your company for the next business blast by emailing marketing@callzilla.cx! […]
Generating leads for your company is one of the most important parts of keeping your sales funnel running; your product or service might be the best in the market, but if you don’t have a well-thought out lead generation process, it will hardly reach the interested customers. Last year, we talked a little about what lead acquisition was and how it has improved the way we catch our customer’s attention. If you already know the basics of how lead generation works, then you may be thinking that the amount of work it requires to create [...]
When managing a call center, efficiency is key. One of the tools that contributes most to this is Interactive Voice Response technology, better known as IVR. This simple but effective tool helps business phone systems manage customer calls in an easier way than using only live agents. Read on to find out why IVR is an automated service you must have in your call center. […]
In recent years, live chat has become a very popular channel for seeking customer support. But adding a service like this to your business can be an expensive investment that not all companies can afford. Here at Callzilla, we want you to know that not all is lost and that settling for inefficient channels is in the past. Here are 10 benefits you will get if you choose to outsource your live chat operations. […]
Miramar, Florida – March 1, 2022 – Callzilla was presented with a Silver Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 16th annual Stevie Awards for Sales & Customer Service last night. […]
CX professionals share their thoughts on achieving impact & visibility through CX […]
When talking about call center services, efficiency and cost savings are 2 factors that are usually included in this conversation. “How can we make this faster and cheaper?” is the one-million-dollar question. And most of the tools we use for customer service do both of these, with the added improvement to customer satisfaction. […]
Find out why these 2 metrics are essential to understand your customers and improve your overall customer service experience Keeping track of customer feedback can be a difficult process. In this article, we want to tell you about the two principal methods used by companies, along with the different ways they can be set up. […]
