Your Ideal Partner
for Contact Center
Outsourcing

Tailor-Made Customer Experience Solutions that Resolve Problems Faster and Generate Higher Levels of Satisfaction

EXTEND YOUR CONTACT CENTER REACH

Elevate Your Customer’s Experience with Callzilla

Humans + Automation + AI

We offer our Clients affordable, easy-to-deploy live agent platforms with and without automation capabilities and Artificial Intelligence.

360 Degree CX

Callzilla offers our clients entire turn key technology solutions, or individual building blocks to fill in the gaps in their current customer experience processes.

Award-Winning Work

Callzilla continues to receive recognition from the contact center and customer experience industry think tanks and organizations for our best-in-class work.

Value Added

We add value to our Client’s customer-facing operations by leveraging a wide variety of tools to enable brands to increase customer satisfaction and overall performance metrics.

Location, Location, Location

Based in Miami, FL and with our Colombia and South Africa locations, Callzilla is able to ensure rapid hiring, deployment, and retention of contact center team members.

Culture Drives Performance

Callzilla has recast our company mission building around the values and behaviors of company culture that is Employee Centric, Client Centric, and Customer Centric.

Satisfied Clients

1,000+

Since 2005

In partnering with Callzilla, we were able to considerably grow our market and provide the service that our customers expect and deserve. We were able to automate processes including chat capabilities which made it easier to communicate and interact with our customers.

Executive Leader, Ed-Tech Industry

Our relationship with CallZilla started in 2008 and has gone all the way through the end of 2021. Management has always been responsive and effective, and their well-trained agents know how to take care of our customers. We would do business with them again.

Director of Distributor Services, Retail Industry

Before working with Callzilla, we had little reporting & call volume visibility with previous vendors which made it difficult for us spot trends and get real time update on consistent customer issues.

Director of Customer Support, Entertainment Industry

SEAMLESS SERVICE

Live Answering Services & Multichannel Support Solutions

Customer Service Solutions

Efficient contact center handling appointments, inbound sales, and phone, email & chat support for exceptional customer service.

Conversational AI

Harness the power of natural language understanding for personalized, efficient, and engaging conversations via chatbot and voicebot.

Automated Services

Streamline customer feedback with VOC surveys, automated voice/text messages, and efficient callbacks for enhanced services.

Speech Analytics

Unlock insights and improve service quality with advanced conversational and speech analytics for all customer interactions.

YOU CAN’T ARGUE WITH NUMBERS

Real Stats for Real Life

80%

of customers will hang up when the call reaches voicemail.

74%

of customers who have a bad call experience will choose another business next time.

61%

of customers would leave for a competitor after one bad experience.

81%

of customers who receive good customer service are more likely to make another purchase.

Realtime Updates in Our Client Dashboard

With the use of Microsoft Power BI, you can see real results from the interactions our agents have with your customers everyday.

Experience the Difference of Dedicated Support

Let Callzilla bridge the gap between curious prospect
and loyal customer.