EXTEND YOUR CONTACT CENTER REACH
Elevate Your Customer’s Experience with Callzilla
At our end of year meeting, our CEO called out and gave high praise to only one team, the IT team, for an excellent job all year. This is something to be incredibly proud of. Because as I said before, it starts with the Callzilla team on the front lines day in and day out. YOU are the face of the entire team! I just wanted to thank you all for everything you do. Keep it up!
In partnering with Callzilla, we were able to considerably grow our market and provide the service that our customers expect and deserve. We were able to automate processes including chat capabilities which made it easier to communicate and interact with our customers.
Our relationship with CallZilla started in 2008 and has gone all the way through the end of 2021. Management has always been responsive and effective, and their well-trained agents know how to take care of our customers. We would do business with them again.
Before working with Callzilla, we had little reporting & call volume visibility with previous vendors which made it difficult for us spot trends and get real time update on consistent customer issues.
YOU CAN’T ARGUE WITH NUMBERS
Real Stats for Real Life
80%
of customers will hang up when the call reaches voicemail.
74%
of customers who have a bad call experience will choose another business next time.
61%
of customers would leave for a competitor after one bad experience.
81%
of customers who receive good customer service are more likely to make another purchase.
Real Time Updates in Our Client Dashboard
With the use of Microsoft Power BI, you can see real results from the interactions our live agents have with your customers everyday.