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Contact Center Outsourcing Support Channels & Audits

Call Center
Outsourcing
We have your typical live agent services covered in all areas: customer service, sales, tech support, lead generations, and collections.

Automated
Services
Optimize your communication channels with ChatBots, VoiceBots, and your internal processes with automation.

Speech
Analytics
Efficiently QA all customer interactions and measure positive and negative moments with our automated speech analytics tool.

Internal Support Programs
We invest in cutting-edge support systems for our teams so they can efficiently support our clients.

Work from
Home
We offer on-site workspaces in two sites, and a successful work-from-home program. Clients have the choice of either option, or a combination.

Champion/ Challenger Model
Not sure which channels need the most support? Set a baseline to your support data and see how Callzilla can improve it.

Our clients say it best

Our relationship with CallZilla started in 2008 and has gone all the way through the end of 2021. Management has always been responsive and effective, and their well-trained agents know how to take care of our customers. We would do business with them again."

- Director of Distributor Services, Retail Industry.

In partnering with Callzilla, we were able to considerably grow our market and provide the service that our customers expect and deserve. We were able to automate processes including chat capabilities which made it easier to communicate and interact with our customers."

- Executive Leader, Ed-Tech Industry

What made Callzilla stand out from other options was their attentive project managers and the whole team’s ability to pivot in real time, which really helped with our ever-changing changing business model."

 

- Callzilla Client, Director of Customer Support

Before working with Callzilla, we had little reporting & call volume visibility with previous vendors which made it difficult for us spot trends and get real time update on consistent customer issues."

-Director of Customer Support, Entertainment Industry

 

We greatly value our partnership and thank you for your terrific support"

-Vice President, Claims Administration Services

My team and I appreciate the level of quality, responsiveness, commitment and dedication your team provides our company and most importantly our customers."

-Sr. Director, Customer Service & Field Support, Fitness Industry

Inbound call center

Not sure if outsourcing your customer support is right for you?

Latest post

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"Best of the best."

- ICMI, describing award winners

ICMI, CUSTOMER® and CCW rank Callzilla among the world's best. Take a look at our numerous awards from industry influencers.

View Awards ›

Callzilla Certification - PCI Compliance

 

Callzilla is very proud to announce that we have obtained a new, more advanced level of PCI Compliance. After months of hard work lead by our IT and Ops teams and a collaboration with a third party Assessor, we received certification. This additional level of PCI Compliance allows Callzilla to establish greater protection of consumer payment card and personal data. This is not just an IT initiative, but a business standard that every member of our team works to uphold. Each of our departments play a critical role in ensuring that we protect consumer data during every interaction, as the security and piece of mind of our customers and clients is of the upmost important to us.

View client results

See how Callzilla makes an impact on their client’s business with customized action plans, effective execution, and cutting edge technology.

Hardware

Callzilla Increases revenue for Inbound and Outbound Sales Client through Training and Process Optimization, System Automation, and Team Work.

Our client was looking to increase their revenue in 2020, and hired Callzilla not only as a vendor, but as a business partner. 

skincare

A high performance skincare brand partnered with Callzilla to design a video chat service. The potential revenue increase by 83% when using Callzilla’s video chat channel.

A high performance skincare brand partnered with Callzilla to design a video chat service that would mimic in-person consultations in a time when brick and mortar stores were closed. 

Edtech

Callzilla revamped the ChatBot for a high profile Ed-Tech client with a goal of improving customer experience and decreasing costs by 43% for the year.

We measured the bot's performance over 4 months based on it's self-learning capabilities and some manual optimization, and compared it to the year's performance overall.


View all case studies

Where to find us

Our corporate office is in the Miami metropolitan area. Here you’ll meet leadership, and get a sense for our processes and culture. We have two contact center sites, both located in the northern part of Bogota, Colombia. We also have a successful Work-From-Home program, with 85% of our staff currently working remotely.

Download a free guide to why Bogotá offers the perfect combination of talent, cost, and stability for a nearshore outsourcing location.

Download the Guide ›

Get a quote on your call center outsourcing

Trust your call center, live chat, social media, or email support to us.
Let's Go ›

Meet some of the team

Visit the Leadership section of this site to view more team members.

View bio

Neal Topf

President

Since 2005, customer experience guru&nbsp;Neal Topf has guided Callzilla to become one of the world's highest quality outsourced contact centers.

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Stephanie Fritz

Stephanie Fritz

SVP, Sales

Stephanie brings a unique perspective to her role with her retail experience, and a passion for client and customer success. Plus a fun-loving personality! If you haven’t yet met Steph, pop in and say hello.

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Corey Klein

Head of Marketing

Corey produces content designed to showcase Callzilla's achievements, technological advances, and daily actibities, as well as leading the company's automation initiatives.

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Monica Mosquera

Client Sucess Director

With over 23 years of professional experience, Monica leads Callzilla's efforts in business development and creating and implementing strategies to help clients succeed in their business goals.

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Contact

CALLZILLA MIAMI
3100 SW 145th Ave #410
Miramar, FL 33027
Call us: 1-855-CLL-ZLLA
(855-255-9552)

CALLZILLA BOGOTÁ
Site Toberín
Autopista Norte # 166-94
Call us: +571 7423406

Site Country
Cra 19 # 82-18
Call us: +571 7423406

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