Our relationship with CallZilla started in 2008 and has gone all the way through the end of 2021. Management has always been responsive and effective, and their well-trained agents know how to take care of our customers. We would do business with them again."
In partnering with Callzilla, we were able to considerably grow our market and provide the service that our customers expect and deserve. We were able to automate processes including chat capabilities which made it easier to communicate and interact with our customers."
What made Callzilla stand out from other options was their attentive project managers and the whole team’s ability to pivot in real time, which really helped with our ever-changing changing business model."
Before working with Callzilla, we had little reporting & call volume visibility with previous vendors which made it difficult for us spot trends and get real time update on consistent customer issues."
We greatly value our partnership and thank you for your terrific support"
My team and I appreciate the level of quality, responsiveness, commitment and dedication your team provides our company and most importantly our customers."
Check out our complete outsourcing guide, which takes you through everything you need to know to make the right decision based on your needs, budget, and more.
Looking for Bogotá specific info? Here’s your guide on all things Bogotá, from traveling, to staffing and more.
Callzilla is very proud to announce that we have obtained a new, more advanced level of PCI Compliance. After months of hard work lead by our IT and Ops teams and a collaboration with a third party Assessor, we received certification. This additional level of PCI Compliance allows Callzilla to establish greater protection of consumer payment card and personal data. This is not just an IT initiative, but a business standard that every member of our team works to uphold. Each of our departments play a critical role in ensuring that we protect consumer data during every interaction, as the security and piece of mind of our customers and clients is of the upmost important to us.
See how Callzilla makes an impact on their client’s business with customized action plans, effective execution, and cutting edge technology.
Callzilla Increases revenue for Inbound and Outbound Sales Client through Training and Process Optimization, System Automation, and Team Work.
Our client was looking to increase their revenue in 2020, and hired Callzilla not only as a vendor, but as a business partner.
A high performance skincare brand partnered with Callzilla to design a video chat service. The potential revenue increase by 83% when using Callzilla’s video chat channel.
A high performance skincare brand partnered with Callzilla to design a video chat service that would mimic in-person consultations in a time when brick and mortar stores were closed.
Callzilla revamped the ChatBot for a high profile Ed-Tech client with a goal of improving customer experience and decreasing costs by 43% for the year.
We measured the bot's performance over 4 months based on it's self-learning capabilities and some manual optimization, and compared it to the year's performance overall.
Our corporate office is in the Miami metropolitan area. Here you’ll meet leadership, and get a sense for our processes and culture. We have two contact center sites, both located in the northern part of Bogota, Colombia. We also have a successful Work-From-Home program, with 85% of our staff currently working remotely.
Download a free guide to why Bogotá offers the perfect combination of talent, cost, and stability for a nearshore outsourcing location.
Visit the Leadership section of this site to view more team members.
Since 2005, customer experience guru Neal Topf has guided Callzilla to become one of the world's highest quality outsourced contact centers.
Stephanie brings a unique perspective to her role with her retail experience, and a passion for client and customer success. Plus a fun-loving personality! If you haven’t yet met Steph, pop in and say hello.
As a certified human behaviors and psychology professional specializing in high performance, Milan brings 20 years of contact center experience to our team.
With over 23 years of professional experience, Monica leads Callzilla's efforts in business development and creating and implementing strategies to help clients succeed in their business goals.