When choosing to outsource part of your operations, the factor that worries companies the most is the investment. You want to offer a top tier service for your customers, but you also don’t want it to take a toll on your business’ finances. With this in mind, we have created this short guide with the best advice to begin calculating potential call center outsourcing costs. […]
When considering call center outsourcing companies, there are several factors that should be considered in order to ensure you find a reliable, efficient and cost-effective outsourcing company. Here is what to look for: […]
Should my company have its own call center or should it outsource it? When setting up a call center, companies face numerous challenges like rising costs for wages, costs related to recruiting, training, coaching, and all the processes related to retaining talent. Companies also face increasing complexity in offering high quality service in an omni-channel environment demanded by customers. There is no customer service easy button, yet customer service call center outsourcing positions a company to be successful in managing its costs and in improving customer experience. […]
Times are hard and companies strive to cut down their expenses to be able to maximize their profits and maintain a sustainable business over the years. However, this doesn’t mean that marketing investments should be disregarded as well. With the right marketing efforts, small, medium and even large-scale businesses will bring in new clients, keep customers faithful and increase profits. For instance, in the case of call center services, good customer service will be consistently provided thus maintaining a company’s favorable reputation. And you know what comes next to a positive business brand — more [...]
The champion challenger model is a method that allows different approaches to testing solutions in a production environment. Think A/B testing, but in this case, we’re looking for the most efficient outsourcing solution. There are plenty of outsourcers with a pitch that sounds like they’re the perfect match for you: low cost, high quality, top performers, perfect! […]
Outsourcing services can be a cost effective way of meeting the needs of business operations without an internal source. Outsourcing a service is when a company hires a third-part to perform specific tasks outside of the regular company operations. A dedicated team will perform tasks for the hiring business without the need for a full training and hiring regimine to be completed by the hiring company. Outsourcing is a great way to lower costs, but a comprehensive outsourcing agreement and contract is a necessity for a quality outsourcing relationship. […]
More than ever, it’s important for a company to have efficient and reliable technology solutions. Consequently, many companies have in-house teams to develop and manage IT solutions and services according to their needs. This can be cumbersome and might lead to a diversion of resources which can hinder the growth of the company and its digital transformation. That is why so many companies have turned to application outsourcing. As businesses are facing a difficult situation in which skilled workforce is scarce and resources limited, they choose to outsource, letting a third-party company or vendor manage [...]
Call center outsourcing provides many different service solutions for a variety of businesses. Contact centers provide specialized services and solutions that are difficult to obtain without outsourcing. Many businesses find it difficult to obtain a quality in-house contact center as it is costly, time consuming, and takes attention away from the main business goals. […]
Reflecting on 2020, no one expected this past year would change so many things in our lives! That’s what we first agreed on when I sat down to talk with Vanessa Trujillo about her experience as an agent during these trying times. […]
Generating leads for your company is one of the most important parts of keeping your sales funnel running; your product or service might be the best in the market, but if you don’t have a well-thought out lead generation process, it will hardly reach the interested customers. Last year, we talked a little about what lead acquisition was and how it has improved the way we catch our customer’s attention. If you already know the basics of how lead generation works, then you may be thinking that the amount of work it requires to create [...]
