News about Callzilla
The Customer Experience World Games 2022 are underway! In our previous blog, we covered the purpose of the games and its history. Now that the captains are set and teams are formed, the games began on Friday, June 3rd with an opening ceremony and an announcement of the first challenge. […]
Callzilla recently renewed our certifications for the year, which is an accomplishment to brag about! PCI, Soc 2 Type II, CCPA, and HIPAA certifications… check, check, check, and check. We’d love to celebrate with you, but you may be thinking… that’s great, but what does that mean?? […]
At Callzilla, we like your dreams, talents, passions… and stories! Meet Zabrina Rivas Piñero, an Operations Manager who has been with Callzilla for over 6 years. We value Zabrina’s hard work and positive attitude on the contact center floor, but she also has a unique hobby to share! She turned her creative outlet into a small business using the skills she learned as a Callzilla leader. How cool is that? […]
At Callzilla, we like your dreams, talents, passions… and stories! “We are all customers somewhere.” In this captivating video interview, we sit down with Agent, Sivu Bolton, who offers unique insights into the vibrant culture, life, and aspirations of the people living in South Africa. The interview delves into the importance of customer experience in South Africa’s thriving outsourcing industry, revealing how the nation’s cultural strengths contribute to exceptional service delivery. Don’t miss this fascinating conversation that provides a genuine look at South Africa through the eyes of a local expert. […]
What started as a response to the uncertainty of 2020, the Customer Experience World Games is set to continue its third year because of the value it brings to organizations in need. Created by CX Specialist, Christopher Brooks, this event brings CXers together from all industries and experience levels to make a difference in the global community. In its first two years, the CX World Games had a meaningful impact on charities, social causes, and independent retailers. In an interview with Brooks, he revealed that the 2022 games will have a similar focus, mostly including [...]
Amid our growth this spring, one of the things I’ve most enjoyed is an opportunity I had to fill in for my general manager recently. Here’s why. […]
MIRAMAR, FL – March 6, 2023 – Callzilla has been presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 17th annual Stevie Awards for Sales & Customer Service. […]
Are you ready to expand your team and explore new talent pools? You’ll find a unique opportunity in the contact center industry of South Africa. Let’s explore just a few reasons why you should consider Callzilla’s talent in South Africa for your offshore hiring needs. […]
What makes Callzilla special is the people who work here, so we wanted to pull back the curtains and give you a closer look at our hard working, talented staff. We’re starting a new segment in our monthly newsletter, which will be lead by Alex Cubas. Alex is a Trilingual Agent on the Consumer Advocacy team for one of our brands, but he’s also a talented writer! He will be introducing you to his peers and different members of Callzilla’s staff in his interview segments for our newsletter. First, we need to introduce you to [...]
Callzilla is always on the move… […]
