All you have to know about Customer Experience
Chances are you’ve interacted with a VoiceBot at some point, whether that be calling your doctor’s office or asking Alexa for the weather. VoiceBots have made their way into our everyday lives, as they make routine tasks more efficient. Here are some ways you can incorporate VoiceBots into your own business for efficiency, but also cost savings: […]
In the call center business, keeping track of data is essential to determine how successful operations are. The Number of calls received, number of minutes an agent takes on a single call, number of times the customer calls until their inquiry is solved, and of course, the amount of positive or negative surveys on customer satisfaction. For Callzilla, quality and satisfaction are a priority, and that’s why all of this data is compiled and analyzed using Speech Analytics, a system that is able to give us a clear idea of what our contact centers are [...]
Generating leads for your company is one of the most important parts of keeping your sales funnel running; your product or service might be the best in the market, but if you don’t have a well-thought out lead generation process, it will hardly reach the interested customers. Last year, we talked a little about what lead acquisition was and how it has improved the way we catch our customer’s attention. If you already know the basics of how lead generation works, then you may be thinking that the amount of work it requires to create [...]
A lot of people in our field are repeating the same social media content. That’s OK. The problem is the people who aren’t. […]
We’re all aware that not everything in business runs smoothly 100% of the time, no matter how prepared or organized a company is. Mistakes happen and with the new world of viral media, the public demands accountability. Some cases are more egregious than others, but make no mistake that all social media crises should be handled with care. […]
Outsourcing to a nearshore location is becoming more popular, especially in the past year. However, some businesses are still skeptical of the unfamiliar territory. We’re here to put you at ease, dispelling 5 common myths about nearshore call centers. […]
One of the best ways for companies to improve their customer service operations is automated services; These tools are all about cost savings without losing service quality. Here at Callzilla, we want you to know about some of the automated tools you can add to your customer care department. Follow along and find what suits your company the most. […]
Customer Service outsourcing is both an art and a science. Outsourcing customer service does not alleviate all problems and can easily create additional problems if not planned correctly. This post will share what is important to know before working with a call center and contact center outsourcing provider. […]
In the nearshore contact center world, customer service reigns supreme. Management and stakeholders don’t stumble into successful customer service outsourcing partner relationships by accident. It comes from focusing on certain factors and initiatives that influence the overall quality of customer service demonstrated within the contact center. […]
The holidays are just around the corner, is your contact center ready? […]
