Callzilla's Nearshore Contact Center and U.S. Offices
Headquarters (Miramar, FL)
Our corporate office is in the Miami metropolitan area. Here you’ll meet leadership, and get a sense for our processes and culture.
Contact Centers and Remote Capabilities (Bogota, Colombia)
We have two contact center sites, both located in the northern part of Bogota, Colombia. We also have a successful Work-From-Home program, with 85% of our staff currently working remotely.
Our expert team includes hundreds of contact center agents, supervisors, QA analysts, trainers, managers and other support staff. We currently have 750+ FTE on staff (working both remotely and on site at our two physical locations), and workstations operate 24 hours a day, 7 days a week, 365 days a year.
Each workstation is connected to a high-speed internet connection and a Windows-based PC and flat screen monitor. Workstations are ergonomically designed to facilitate the comfort and productivity of our agents.
Infrastructure (Miami, FL)
Housed in the Miami, Florida area, Callzilla’s telecommunications switch is interconnected with the multiple US and Latin American carriers, allowing for redundancy and flexibility.
We can provide you with our own Toll Free numbers, local phone numbers and terminate long distance calls in any country in the world. We can also provide SMS short codes and SMS terminations.
Callzilla has a 4-part redundancy plan in place for any outages or disaster recovery:
- Connectivity: Callzilla is using 3 Internet providers. We have an automatic failover in place, which activates within seconds if one connection is having issues.
- Firewall: HA configuration with an automatic failover (no downtime)
- Contact Center Solutions: For minor incidents, failover will be less than 45 minutes, and for the disaster recovery plan failover is under 72 hours.
- Process Servers: We have 3 Teams working from different locations and 3 data centers connecting Domain Controller and main servers. If something happens to one site, we already have systems set up on computers in our second site so agents can be transported to finish out their shift.
Regarding Covid-19 or other potential pandemic breakouts, we have created a successful work from home environment, where each agent is prepared to work from home at any moment, even if they are primarily working on-site.
Callzilla is an outsourced contact center with top industry awards for quality, service, and results. We provide customer care and customer acquisition services via phone, email, chat, automation, and more.
Midsize and large U.S. companies turn to Callzilla to improve customer experience, increase conversions and average order value, gain market share among English and Spanish speakers, and handle a range of high-volume tasks.
Decision makers can learn more about Callzilla's services, experience, pricing and more by dropping us a line here or calling 855-CLL-ZLLA.