Awards

Neal Topf, Callzilla’s President, was recently named one of ICMI’s Top 25 Thought Leaders of 2025. With this recognition, Neal is celebrated for his forward-thinking leadership in customer experience, his impact on the industry, and his commitment to innovation and excellence. This honor underscores his dedication to advancing CX standards and fostering meaningful conversations in the field.

Each year, ICMI launches their Global Contact Center Awards to give a chance to acknowledge the best of the best of the contact center industry. These frontline workers, managers, and teams find a way to deliver excellent customer service in often challenging environments, while also adapting to rapid technological change.

The 2023 competition received more than 2,300 nominations from organizations in 49 nations and territories. Entries were considered in categories for customer service and contact center achievements, sales and business development, and categories recognizing new products and services, solution providers, and thought leadership initiatives.

In 2022, Callzilla won the Silver Stevie® Award for ‘Contact Center or Customer Services Outsourcing Provider of the Year.’ This award recognizes the achievements of contact center, customer service, business development and sales professionals worldwide.

In 2022, Callzilla won the Silver Stevie® Award for ‘Contact Center or Customer Services Outsourcing Provider of the Year.’ This award recognizes the achievements of contact center, customer service, business development and sales professionals worldwide.

In 2021, Callzilla won the Bronze Stevie® Award for ‘Contact Center or Customer Services Outsourcing Provider of the Year.’ This award recognizes the achievements of contact center, customer service, business development and sales professionals worldwide.

In 2021, Callzilla won the Silver Stevie® Award for ”Customer Service Team of the Year’. This award recognizes the achievements of contact center, customer service, business development and sales professionals worldwide.

In 2019, Callzilla won the Bronze Stevie® Award for ‘Contact Center or Customer Services Outsourcing Provider of the Year.’ This award recognizes the achievements of contact center, customer service, business development and sales professionals worldwide.

In 2018, Callzilla received the Bronze Award from the Colombian Contact Centers & BPO’s for ‘Best Outsourcing Management.’ The awards are held yearly to recognize companies that demonstrate outstanding performance in improving customer relationships.

In 2017 Customer® named Callzilla an MVP Quality (Gold). It is awarded to the “contact center industry companies that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards; the leading innovators in the industry.”

In 2017 Callzilla was recognized by Enterprise Services Outlook magazine as a Top Ten Contact Center Service Company for its excellence in providing Contact Center services in the United States.

In 2017 Callzilla president Neal Topf was named again to this list, which identifies “thought leaders who help educate, inspire, and motivate the customer service industry… selected based on number of nominations; number of followers; and tweets’ regularity and relevance.”

In 2017 Callzilla won International Customer Management Institute’s award for “outsourcing partners demonstrating the best customer and agent experience, tangible evidence of consistently meeting or exceeding key performance objectives.”

In 2016 Callzilla president Neal Topf was named to this list identifying “thought leaders who help educate, inspire, and motivate the customer service industry… selected based on number of nominations; number of followers; regularity, and relevance of tweets.”

In 2017 Callzilla won International Customer Management Institute’s award for “outsourcing partners demonstrating the best customer and agent experience, tangible evidence of consistently meeting or exceeding key performance objectives.”

In 2016 Callzilla made ICMI’s short list of contact center “outsourcing partners with the best customer and agent experience, consistently meeting or exceeding key performance objectives, a high-performance work culture and more.”

In 2015 Callzilla’s Client Services Manager was named #1 in the Americas for “managing and leading a knowledgeable and motivated team of agents to exceed customer expectations; based on how they respond to challenges, motivate agents, and more.”

In 2015 a Callzilla agent was named the #2 customer service agent. It is given to “the Contact Center Service Agent that demonstrates best in class service excellence and commitment to the organization; based on showing how they provide outstanding service.”

In 2016 Customer® named Callzilla an MVP Quality (Silver). It is awarded to “contact center industry companies that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards. These are the leading innovators in the contact center industry.”

In 2015 Callzilla’s Sylvia Caballero was named America’s #2 contact center supervisor, for “managing and leading a knowledgeable and motivated team of agents to exceed team expectations; based on how they respond to challenges and motivate agents.”

In 2015 Callzilla made International Customer Management Institute’s short list of “outsourcing partners demonstrating the best customer and agent experience, tangible evidence of consistently meeting or exceeding key performance objectives and more.”

In 2015 Callzilla made International Customer Management Institute’s short list of “customer service agents delivering the best customer experience; tangible evidence of consistently meeting or exceeding key performance objectives; contributing to team success.”

In 2015 Customer Magazine named Callzilla an MVP Quality (Silver). It is awarded to companies “that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards. These are the leading innovators in the contact center industry.”