EXTEND YOUR CONTACT CENTER REACH
Elevate Your Customer’s Experience with Callzilla
In partnering with Callzilla, we were able to considerably grow our market and provide the service that our customers expect and deserve. We were able to automate processes including chat capabilities which made it easier to communicate and interact with our customers.
Our relationship with CallZilla started in 2008 and has gone all the way through the end of 2021. Management has always been responsive and effective, and their well-trained agents know how to take care of our customers. We would do business with them again.
Before working with Callzilla, we had little reporting & call volume visibility with previous vendors which made it difficult for us spot trends and get real time update on consistent customer issues.
WHO WE HELP
Home Service Businesses We Work With
This is just a small sample of all the home service businesses we help.
HVAC
Plumbing
Roofing
Electrical
Painting
Remodeling
Pest Control
Landscaping
YOU CAN’T ARGUE WITH NUMBERS
Real Stats for Real Life
80%
of customers will hang up when the call reaches voicemail.
74%
of customers who have a bad call experience will choose another business next time.
61%
of customers would leave for a competitor after one bad experience.
81%
of customers who receive good customer service are more likely to make another purchase.
Realtime Updates in Our Client Dashboard
With the use of Microsoft Power BI, you can see real results from the interactions our agents have with your customers everyday.