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Inside the Quality-First Contact Center

Callzilla Wins Silver Stevie® Award for Sales & Customer Service

SASCS22_Silver_Winner_x1080Miramar, Florida – March 1, 2022 – Callzilla was presented with a Silver Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 16th annual Stevie Awards for Sales & Customer Service last night.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners will be recognized during a virtual awards ceremony on May 11.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic. New categories this year honor excellence in thought leadership in customer service and sales.

Callzilla submitted their nomination based on the work they did in 2021 with improving performance, quality, compliance, and customer experience through speech analytics. Callzilla’s employee and client satisfaction also increased with the addition of internal support tools and the targeted action plans that came out of these.

Judges for this year’s awards remarked:

“Callzilla delivered an outstanding nomination. They highlighted their shift in corporate philosophy. By making the customer the priority, they were able to increase performance. Callzilla also provided the critical KPIs for comparison. This is an excellent nomination.”

“Congratulations on a strong year! Impressive your improvements and great to see both employee and client accolades”

“It is impressive that Callzilla Contact Center brought cost savings to their clients and efficiency to their customers with ChatBot & revolutionized quality assurance program. In addition, AI speech analytics, and supported team internally with a new E-Learning Platform and WorkForce Management bot. Kudos!”

“A strong submission. I appreciate the use of data / metrics and testimonials. Congrats to the team for all the hard work!”

“Great work done by CallZilla team to get the satisfaction score for customer experience above 99 percent. Nice reduction in hold time and dead air metrics as well.”

“A great demonstration of high technology services.”

Callzilla's President, Neal Topf, remarks, "Callzilla is very proud to have earned a Silver Award from the Stevie’s, one of the most prestigious distinctions in the customer care community. I’m grateful to our team members for their hard work towards becoming a truly customer centric organization. And I’m grateful to our clients for their trust in our approach to customer experience."

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year's winners for their continued success. We look forward to recognizing them on May 11.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales

About Callzilla

Miami-based Callzilla is a full-service outsourced contact center and BPO serving US and European enterprises. Clients hire us to handle their inbound customer communications, to manage back-office processes, and/or to conduct outreach. With 2 contact centers and an at-home workforce, they support clients of all sizes.

Callzilla is an award-winning mid-size BPO company offering clients the best of both worlds; small enough to be nimble and react quickly to your business needs, while large enough to provide the scale needed to support your business. Our clients get a different type of management focus when they partner with Callzilla. In addition to having a strong mid-level management team, Senior Leadership stays closely engaged with your business from contract signing throughout the duration of the relationship.

https://www.callzilla.net/about

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.