Callzilla offers on-site support throughout our two Contact Center locations in Bogotá, Colombia. However, we also are set up to allow agents to work remotely from their homes. This would be beneficial for companies looking for seasonal support that need to scale up and down quickly. This option also gives you peace of mind, as we have the ability to move all agents to a work-from-home model in case of an emergency, such was the Covid-19 Pandemic.
For a deeper look at our remote working process and culture, check out our blog: