For more than ten years, we have relied upon Callzilla to be the voice of our company. Our campaign is unique in that a representative has to be a skincare consultant, salesperson, and retention specialist… and more. At first, Callzilla was our ‘Spanish calls only’ call center, but they have become much more than that since. Each representative becomes a specialist, an expert on our products, our promotions, and especially our procedures, and is able to become an extension of what our company wishes to accomplish. These accomplishments have been easy to track over the years as we have seen Callzilla improve in retention percentage, CSAT scores, and of course, sales, because they have to tools to make the difference. We don’t have ‘Customer Service’ with Callzilla - we have ‘Customer Care’ and Callzilla makes sure each customer is cared for each and every time!"