Callzilla surpasses onshore, nearshore and offshore providers on Customer Satisfaction (CSat) and First Call Resolution. Why? One reason is that every representative and supervisor here has incentives and support to achieve specific Customer Satisfaction and First Call Resolution scores -- and wins recognition when they do. So while most other contact centers churn through agents, we are the opposite. Those on the front lines interacting with your end customers are mature, skilled and motivated. We use a 9 step hiring process, 3 week initial immersion, client-specific training, and 1:1 coaching to ensure consistently exceptional interactions with your customers.
"Each year, our MVP Quality Awards go to contact center industry companies that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards. The leading innovators in the industry.” -Customer Magazine, describing recipients of 2016 MVP Quality Award
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"Each year, our MVP Quality Awards go to contact center industry companies that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards. The leading innovators in the industry.” -Customer Magazine, describing recipients of 2016 MVP Quality Award