Callzilla recently renewed our certifications for the year, which is an accomplishment to brag about! PCI, Soc 2 Type II, CCPA, and HIPAA certifications… check, check, check, and check. We’d love to celebrate with you, but you may be thinking… that’s great, but what does that mean?
This is a great opportunity for us to celebrate our hard work, while also explaining how exactly our team keeps your customers and their data safe.
Perhaps the most common certification, this is important if your contact center is collecting credit card information from your customers. Referred to as PCI for short, it’s an industry standard designed to make it safer to use credit cards online by making sure that business collecting credit card data transmit and store it securely. If you keep your systems secure, customers can trust you with their sensitive payment card information.
Callzilla's SOC II Level II certification indicates that an independent accounting and auditing firm has reviewed and examined our objectives and activities as a business, and tested those controls to confirm that we are operating efficiently. This report verifies that Callzilla is safeguarding customer data, covering all necessary principles of Security, Availability, Confidentiality, and Privacy.
The California Consumer Privacy Act was implemented in 2018 to give consumers more control over the personal information business collect from them. CCPA regulations were created as a guideline for the act, which are the guidelines that Callzilla adheres to. While only California residents have rights under the CCPA, these guidelines are widely implemented as a company policy.
The Health Insurance Portability and Accountability Act is a federal law implemented in 1996 to specifically protect one’s sensitive health information. Under this national standard, this sensitive health information cannot be shared without a patient’s knowledge or consent.