Call Center Technology Wish List
If you had a limited budget and could introduce only one new customer service technology into your contact center, what would it be? Here’s how some pros answered. […]
If you had a limited budget and could introduce only one new customer service technology into your contact center, what would it be? Here’s how some pros answered. […]
In 2016, Callzilla landed additional brand-name clients, won awards from Customer Magazine and the International Customer Management Institute, added a seasoned Executive Vice President of Sales, and rolled out publications for contact center outsourcing decision makers. […]
Here’s the scoop on an ongoing debate between Jeff Tolster, Nate Brown, and me. […]
Stevie winners will be celebrated during virtual awards ceremony on June 30 Miramar, Florida – April 29, 2021 – Callzilla was named the winner of a Silver Stevie® Award in the Customer Service Team of the Year category in The 19th Annual American Business Awards® today. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. […]
FAIRFAX, VIRGINIA – February 1, 2021 – Callzilla was presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 15th annual Stevie Awards for Sales & Customer Service last night. […]
Last week’s issue of Contact Center Insider from ICMI featured Callzilla in the lead story, “Secrets of Award-Winning Outsourced Service: Interview with the 2017 ICMI Global Contact Center Awards Winner for Best Outsourcing Provider”. […]
Callzilla is a strong supporter of gamification in the contact center. With a younger workforce drawn to stimulation and interactive learning, we have found a creative solution that engages agents by fostering an atmosphere where learning and training are ‘always on’ and always available. Our chosen player to enable gamification in the contact center for our nearshore Spanish call center is the PlayVox gamification system. We recently did a Google Hangout between our teams about gamification in the contact center. In this video we discuss how gamification has fulfilled our business objectives of creating a [...]
CX professionals share their thoughts on achieving impact & visibility through CX […]
MIRAMAR, FL – April 28, 2022 – Callzilla was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in The 20th Annual American Business Awards® today. […]
Stevie winners will be presented their awards on June 11 in New York MIRAMAR, FL – April 28, 2022 – Callzilla was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in The 20th Annual American Business Awards® today. […]