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    2022 Stevie Awards

    Callzilla Honored as Bronze Stevie Award Winner in 2022 American Business Awards.

    Article by Callzilla Marketing, May, 2022

    Corey Goldbaum, ICMI Featured Contributor

    Corey has been selected to contribute Contact Center and #CX insights to ICMI’s blog this year.

    Article by Callzilla Marketing, January, 2022

    Neal Topf, Top 25 Thought Leaders

    Callzilla President was name in the list of top 25 thought leaders of 2022 by ICMI.

    Article by Callzilla Marketing, January, 2022

    ICMI Article

    Here are Steps for Fostering True Diversity in Your Contact Center

    Written By Corey Klein, head of marketing at Callzilla.
    October, 2020

    ICMI Article

    Learn about some of the biggest complains about contact center

    Written By Corey Klein, head of marketing at Callzilla.
    July, 2020

    Neal Topf, Top 30 Customer Service Influencers

    Neal was named in the top 30 Customer Service influencers by Procedure Flow

    July, 2020

    Champion-Challenger Comparisons Have a Role to Play in Scrutinizing AI

    "Companies aiming to secure new contracts offer to take over a portion of contact center work, and show they can do better"

    Quote by Callzilla's CEO Neal Topf in Near Shore Americas

    ICMI - Contact center culture

    How to preserve a contact center culture in the WFH shift

    Article by Corey Klein, May 22, 2020

    Yahoo Finance

    Callzilla Wins Best Outsourcing Provider at Contact Center World Awards; Dedicates Win to Late Manager

    Post of Callzilla release, Jun 7, 2017

    The Street

    ICMI Announces 2017 Global Contact Center Award Winners

    Post of ICMI release, May 23, 2017

    South Florida Business Journal

    Callzilla Adds Industry Recognition, Call Center Success Stories in Q1

    Post of Callzilla release, Mar 31, 2017

    Yahoo News

    ICMI Announces 2017 Global Contact Center Award Finalists

    Post of ICMI release, Mar 6, 2017

    Contact Center World

    Executive Interview: Will Trump and the President of the Philippines Clash Over 1 Million Contact Center Jobs?

    Editorial by CCW, Jan 19, 2017


    Experts Share Their Top Choice for 2017 Contact Center Technology

    Article by Hagai Shaham, Jan 10, 2017

    The Business Journals

    Outsourced Contact Center Callzilla Wraps 2016 with New Clients, Awards, Talent

    Post of Callzilla release, Dec 7, 2016

    ICMI Contact Center Demo & Conference

    First Contact Resolution: The Evolution from Traditional to Social Media

     Video by ICMI, Oct 26, 2016

    ICMI Webinars

    16 Hacks to Help You Better Manage Your Contact Center

    On-demand webinar, Oct. 6, 2016

    Toister Solutions Blog

    Unexpected Gamification Advice from The Mario Brothers

    Article by Jeff Toister, Jun 23, 2016

    Playvox Blog

    How Neal Topf of Callzilla Runs a Successful Call Center 

    Article by Briana Songer, Apr 18, 2016

    Contact Center World

    Executive Interview with Neal Topf from Callzilla

    Article by Raj Wadhwani, Mar 7, 2016

    Contact Center World

    Interview with Top Ranking Performers Award Winner Neal Topf

    Article by CCW editors, Apr 15, 2016

    Fonolo Blog

    What Are the True Challenges of Outsourcing Your Call Center?

    Google Hangout, Feb 25, 2016


    Gamification: A Better Way to Work

    Workshop at 2016 Symposium, Apr 2016

    ICMI Webinar

    5 Surefire Ways to Satisfy Customers, Everywhere

    ICMI Webinar, Jul 23, 2015

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