PCI DSS (Payment Card Industry Data Security Standard)
Perhaps the most common certification, this is important if your contact center is collecting credit card information from your customers. Referred to as PCI for short, it’s an industry standard designed to make it safer to use credit cards online by making sure that business collecting credit card data transmit and store it securely. If you keep your systems secure, customers can trust you with their sensitive payment card information. As the Security Standards Counsel enhances its requirements, Callzilla renews their certification to ensure the standards are up to date with best practices.
How exactly does PCI help protect your customers’ data against theft? Here are the 3 steps provided by PCISecuritystandards.org:
- Assess — identifying all locations of cardholder data, taking an inventory of your IT assets and business processes for payment card processing and analyzing them for vulnerabilities that could expose cardholder data.
- Repair — fixing identified vulnerabilities, securely removing any unnecessary cardholder data storage, and implementing secure business processes.
- Report — documenting assessment and remediation details and submitting compliance reports to the acquiring bank and card brands you do business with (or other requesting entity if you’re a service provider).