Callzilla's e-learning platform allows staff to access training tools at any time, from anywhere. All Callzilla training courses and material are housed in our virtual training hub, which makes for organized and efficient learning. When new agents are onboarded, they receive a login to this platform, where they can complete their training courses in our self-sufficient environment. We of course have trainers available to assist any time, but Agents are given autonomy to complete their training at their own pace, and we're able to track progress and set timelines.
This is a back office tool utilized for all programs. With this technology, we measure the each team’s efficiency aside from their performance metrics. We measure, and can send daily or weekly reports on Occupancy, Schedule Adherence, Net Adherence, and Attendance. These reports also help us ensure our remote working teams are on target with our agents on site. Below you’ll find our work-from-home efficiency in the first few months of launching the program.
Power BI is a Microsoft reporting program, designed to connect to and visualize any data using the unified, scalable platform for self-service and business intelligence (BI). You can easily customize what metrics you measure and how you view them in the easy to use dashboard. Callzilla reports are web based and updated in real time, so you always have access. Your Client Success Manager will schedule weekly meetings to review performance, and add or update metrics if needed.