A Spanish language contact center shares many of the same attributes as any other contact center in the world, with some important exceptions.
An essential criteria for any company doing business on shore (in the U.S.), is deep understanding, training, education, and experience in conducting business with US companies. This may be surprising, but many off shore providers do not have experience working in the US. This limitation immediately impacts how their communication, their capabilities during the ramp up period, establishing goals and KPIs, and day to day management of the business relationship.
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