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Nearshore Contact Center Callzilla Expands Languages, Channels, Capacity

Miami-based provider marks 10M-call milestone in evolution from a hispanic call center to omni--channel contact center offering English, French, Spanish, more

Miramar FL, July 8, 2015—Outsourced contact center Callzilla announced today that it has completed a rebrand initiative, which includes the availability of enhanced, omni-channel, English and Spanish-speaking customer experience-focused contact center services.

“We are excited to re-launch Callzilla with a new focus on both English speaking services and also an increase in the availability of omni-channel solutions to better serve our clients and their customers,” said Neal Topf, President, Callzilla.

Ten years, 10 million calls

Since 2005, Callzilla has handled 10 million customer care and customer acquisition calls for clients across a variety of consumer-facing industries.

“Consumers demand and deserve the best experiences possible, which include the way they are treated and the speed with which their concerns and challenges are resolved, and the communications channels available to them to express their concerns," said Topf.

Customer expectations drive omni-channel

According to the International Customer Management Institute, 81% of customers who struggle with solving their problems spread negative sentiment. Callzilla aims to offer a channel of choice leaving customers feeling more satisfied, and loyal.

"We are committed to providing our clients and their customers with omni-channel access, optimal customer experiences while leveraging best practices in our industry for training, quality assurance, and engagement available, along with the expertise in contact center services that we are known for.”

Leveraging success in Spanish-speaking markets

Callzilla is leveraging its expertise and success in the Spanish-speaking market and expanding their English speaking services. The company’s flexible, live agent and automated solutions aim to improve the overall customer journey with optimal customer satisfaction scores.

To accompany Callzilla’s enhanced features and services, the company has also launched a new website with a fresh look, to reflect the changes made within the organization.

Evolution to omni-channel

Callzilla’s expert team includes over 350 workstations in a high quality, training and QA-focused environment. Callzilla offers 24/7/365 contact center services, helping companies acquire and care for their customers. Features available to Callzilla clients include: phone, SMS, live chat, social media engagement and monitoring, IVR, voice broadcast, email, video chat, and non-voice BPO services.

About Callzilla

Callzilla is a full service contact center service provider focused on helping leading brands acquire and care for English-speaking and Spanish-speaking customers. The company offers omni-channel, customer-experience-focused outsourced customer care, customer service and customer acquisition. Founded in 2005, Callzilla is headquartered in Miramar, Florida with contact center facilities located in Bogota, Colombia.

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