CX professionals share their thoughts on achieving impact & visibility through CX
Miramar, Florida: Callzilla is proud to announce the publication of Customer Experience4, with contribution from our President, Neal Topf. This milestone is a major accomplishment for Neal, but also Callzilla on our mission to enhance customer experience for all clients.
“I share my take on what I’ve learned podcasting about & interviewing #CX thought leaders over the past 2 years.,” says Neal. “Hope you agree that it’s a unique synthesis of hundreds of hours of reading and discussion with our guests.”
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Additional contributors and thought leaders include:
Andrew Priestley
James Dodkins
Gregorio Uglioni, CCXP
Deirdre Martin, Stine Ringvig Marsal , Gabriela Ciupitu, CCXP, Carolene Méli, Ruth Crowley, Marc Karschies (CCXP/CXPA RTP), Kristin Haynes, Fernando Dantas S. Jr (CCXP, CPXP), Ali Malik, CCXP, Thirza Schaap, Faran Niaz, Bob Azman, MBA, Peter Verheijde
“It’s a privilege to share the honor of contributing together with these authors and creative thinkers”. – Neal.
To purchase your copy of Customer Experience4 (for less than a cup of coffee), click here.
About Callzilla: Miami-based Callzilla is a full-service outsourced contact center and BPO serving US and European enterprises. Clients hire us to handle their inbound customer communications, to manage back office processes, to conduct outreach and/or to implement automation strategies.
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