Procedures for exercising the rights: You have the right to request proof of authorization granted to CALLZILLA and to learn, update and correct your personal data. For this, queries may be made from Monday to Friday by email hrservices@callzilla.net
When making your request for consultation you must submit the following documents:
- If you are the Holder: Attach copy of your identity document (cc, ti, ce or passport).
- If you are the Successor in interest: Attach a copy of the identity document of the applicant, a copy of the death record of the Holder, a document certifying your quality as successor and a copy of the identity document of the Holder.
- If you are a legal representative and/or attorney: Attach a copy of the identity document of the applicant, a document stating your quality as legal representative and/or attorney and a copy of the identity document of the Holder.
The query will be answered in a maximum term of ten (10) business days from the date of filing. When it is not possible to satisfy the query within that term, you will be informed on the reasons for the delay and the date that your inquiry will be met, which in no case shall exceed five (5) business days following the expiration of the first term. You will have free access to your personal data and the information requested may be provided by any means, including electronic, as required.
Request for deletion of information from our database or revocation of the authorization given for the processing of personal data. To request the removal of your personal information from our database or revoke the authorization given for the treatment of personal information, you may file a request from Monday to Friday to the email hrservices@callzilla.net
Your request must indicate your intention of removing your personal data from our databases or of revoking the authorization given for the processing of personal data. Also, the request must clearly identify the holder’s name, the identification number and contact details (updated phone number and email). When making your request for consultation you must submit the following documents:
- If you are the Holder: Attach copy of your identity document (cc, ti, ce or passport).
- If you are the Successor in interest: Attach a copy of the identity document of the applicant, a copy of the death record of the Holder, a document certifying your quality as successor and a copy of the identity document of the Holder.
- If you are a legal representative and/or attorney: Attach a copy of the identity document of the applicant, a document stating your quality as legal representative and/or attorney and a copy of the identity document of the Holder.
If the application is incomplete, the person interested will be required within five (5) days following the receipt thereof to remedy the flaws. After two (2) months following the date of application, if the applicant has not submitted the required information, he/she/it will be deemed to have abandoned the claim.
If the recipient of the claim is not competent to resolve, it will notify the person concerned within a maximum period of two (2) business days and shall inform the person concerned of the situation.
Upon receipt of the completed application, the legend "pending application" and the reason for it shall be included in the database within a term not exceeding two (2) business days. This legend will remain until the application has been decided on. The maximum term to meet the request shall be fifteen (15) business days from the day following the date of its receipt.
When it is not possible to fulfill the request within that period, you shall be informed about the reasons for the delay and the date by which your request will be met, which in no case shall exceed eight (8) business days following the expiration of the first term.