Callzilla cares about your customers' experience
Callzilla revamped the ChatBot for a high profile Ed-Tech client with a goal of improving customer experience and decreasing costs.
We measured the bot's performance over 4 months based on it's self-learning capabilities and some manual optimization, and compared it to the year's performance overall. In this case study, you’ll find:
34% Improvement in ChatBot's Solve Rate
38% Decrease in Live Agent Escalations
43% Cost Savings for the Year
125% of Additional Savings in Q4 as Compared to Q2 Driven by Bot's Self-Learning Capabilities
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