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Callzilla Case Study

Callzilla revamped the ChatBot for a high profile Ed-Tech client with a goal of improving customer experience and decreasing costs.

We measured the bot's performance over 4 months based on it's self-learning capabilities and some manual optimization, and compared it to the year's performance overall. In this case study, you’ll find:

  • 34% Improvement in ChatBot's Solve Rate

  • 38% Decrease in Live Agent Escalations

  • 43% Cost Savings for the Year

  • 125% of Additional Savings in Q4 as Compared to Q2 Driven by Bot's Self-Learning Capabilities

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