Located in Bogotá, Colombia, the new site is fitted with 300 additional workstations in a 24 x 7 x 365 secure operating environment. The new site will further expand on Callzilla’s capability to provide unparalleled Hispanic customer care and customer acquisition programs to their U.S. based clients.
Callzilla President, Neal Topf noted, “We’re thrilled with the opening of this new contact center to meet the demand we are seeing for our services. In addition to adding additional capacity and state-of-the-art contact technology, this new facility will provide a comfortable and productive environment to our employees and operations staff. “
The facility exceeds the technological and operational infrastructure required to fulfill obligations under the PCI Compliance norms and HIPAA regulations. The new site was built to provide premium quality monitoring and training for Callzilla agents. There is ample training and monitoring space, enabling Callzilla to provide customized programs for clients’ unique bilingual or Spanish-only contact center programs.
After an in-house inauguration in December 2013, Callzilla is off to a banner year. The new center has been filling up the workstations with new and current employees, coaches, trainers, and management. The center has been well received by current clients and Callzilla is looking forward to a growing agenda in 2014 of client visits, training missions, quarterly business reviews, and site inspections from prospective clients.
Please contact us about interest in the new site and about Callzilla’s Hispanic-focused contact center and call center services.
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