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INBOUND AND OUTBOUND TELESALES

Iconos_Callzilla_4Customer Engagement Channels

Email Support
Tickets and Case Management
Social Media Monitoring and Engagement
Live Chat
Data Entry Outsourcing

Iconos_CallzillaLanguages

Spanish

Iconos_Callzilla_1Agents

Dedicated or Shared staff as needed
Skilled/Educated Staff with various industry experience
24/7/365 Support or customized schedules as needed

Iconos_Callzilla_2Tools

Training tailored to your business, and accessible through our E-Learning platform
Customized real time web based reporting through Power BI platform
Quality Assurance through Speech Analytics
Predictive and Progressive Dialer
We can plug into your telephony, CRM, and/or ticketing system.

Iconos_Callzilla_3Support

Project Management staff to ensure a smooth onboarding process
Dedicated Operations Manager available if needed for exclusive support.

Iconos_Callzilla_5Metrics

Reporting is customizable, but we measure typical call center metrics such as Conversion, Average Order Value, and Contact Rate

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