Customer Engagement Channels
Tickets and Case Management
Social Media Monitoring and Engagement
Data Entry Outsourcing
Dedicated or Shared staff as needed
Skilled/Educated Staff with various industry experience
24/7/365 Support or customized schedules as needed
Training tailored to your business, and accessible through our E-Learning platform
Customized real time web based reporting through Power BI platform
Quality Assurance through Speech Analytics
Predictive and Progressive Dialer
We can plug into your telephony, CRM, and/or ticketing system.
Project Management staff to ensure a smooth onboarding process
Dedicated Operations Manager available if needed for exclusive support.
Reporting is customizable, but we measure typical call center metrics such as Conversion, Average Order Value, and Contact Rate