Customer Engagement Channels
Email Support
Tickets and Case Management
Social Media Monitoring and Engagement
Live Chat
Data Entry Outsourcing
Languages
English, Spanish, French, and Portuguese
Agents
Dedicated or Shared staff as needed
Skilled/Educated Staff with various industry experience
24/7/365 Support or customized schedules as needed
Tools
Training tailored to your business, and accessible through our E-Learning platform
Customized real time web based reporting through Power BI platform
Quality Assurance through Speech Analytics
We can plug into your telephony, CRM, and/or ticketing system.
Support
Project Management staff to ensure a smooth onboarding process
Dedicated Operations Manager available if needed for exclusive support
Metrics
Reporting is customizable, but we measure typical Contact Center metrics, such as Service Levels, Handling, AHT, ASA, Dispositions by Type and Percentages.
Voice of Customer metrics, such as Customer Satisfaction, First Contact Resolution, NPS, Customer Effort Score.
