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customer service

Iconos_Callzilla_4Customer Engagement Channels

Email Support
Tickets and Case Management
Social Media Monitoring and Engagement
Live Chat
Data Entry Outsourcing

Iconos_CallzillaLanguages

English, Spanish, French, and Portuguese

Iconos_Callzilla_1Agents

Dedicated or Shared staff as needed
Skilled/Educated Staff with various industry experience
24/7/365 Support or customized schedules as needed

Iconos_Callzilla_2Tools

Training tailored to your business, and accessible through our E-Learning platform
Customized real time web based reporting through Power BI platform
Quality Assurance through Speech Analytics
We can plug into your telephony, CRM, and/or ticketing system.

Iconos_Callzilla_3Support

Project Management staff to ensure a smooth onboarding process
Dedicated Operations Manager available if needed for exclusive support

Iconos_Callzilla_5Metrics

Reporting is customizable, but we measure typical Contact Center metrics, such as Service Levels, Handling, AHT, ASA, Dispositions by Type and Percentages.
Voice of Customer metrics, such as Customer Satisfaction, First Contact Resolution, NPS, Customer Effort Score.

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