Callzilla is excited to announce the launch of our services in South Africa! With a growing demand for high-quality customer service and the wealth of talent available in the region, we knew it was the perfect place to expand our operations. We are proud to introduce our amazing South African team, who are ready and eager to deliver exceptional customer service to our clients here in North America.
Our South African team is a diverse and talented group of customer service professionals, bringing a unique blend of expertise, energy, and enthusiasm to every interaction. They understand our local market and are dedicated to providing outstanding support that leaves customers with a positive and memorable experience.
But don’t just take our word for it. Some of our clients have already had the pleasure of working with our new team, and here’s what they have to say:
“I am impressed! I absolutely LOVE their energy and passion.”
Our South African agents are known for their infectious energy and passion for helping customers. They are genuinely committed to going above and beyond to meet your needs and exceed your expectations.
“The SA agents have excellent call handling, great customer service, and provide a pleasant customer experience.”
Our agents’ top priority is providing a seamless and enjoyable experience for your customers. Their exceptional call handling skills ensure that every interaction is professional, efficient, and pleasant.
“The agent’s delivery and tone was impressive.”
With their warm and engaging communication style, our South African agents excel at making customers feel valued and heard. They know how important it is to convey empathy and understanding, and they do so with ease.
“The team has been pleased with the agents you have provided from South Africa and we are looking to add some additional responsibility into that team.”
Callzilla’s South African home base is located in the beautiful Eastern Cape, an area known for its stunning landscapes and rich cultural heritage. The Eastern Cape offers a unique blend of breathtaking scenery, diverse wildlife, and warm, friendly people. This location not only provides an exceptional environment for our team to work and grow, but it also allows us to tap into the vast talent pool of dedicated and skilled professionals in the region.
The South African BPO industry has been rapidly gaining momentum and recognition on the global stage. In fact, South Africa is ranked 3rd for English service locations, making it an ideal destination for businesses seeking high-quality customer support. The country adds an impressive 410,000 English speakers to the workforce annually, ensuring a steady supply of agents qualified to service US clientele. It’s no surprise that 90% of services delivered from South Africa are within customer experience (CX) and contact center services.
At Callzilla, we are proud to be part of the thriving South African BPO industry. By leveraging the strengths of this booming market, we are able to provide unparalleled customer service that sets us apart in the outsourcing industry. As we continue to grow and expand, we remain dedicated to supporting the local communities and contributing to the ongoing success of our teams both in Colombia and South Africa.
If you are interested in learning more about our services or our team in South Africa, contact us here. We’d love to chat with you about our custom #CX plans!